Connect, Grow, Thrive

Cross-cultural SIG

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In an increasingly converging world, the ability to lead, manage and motivate appropriately across cultures will determine the success of international endeavours, whether business, political or social. To overcome the staggering variety of communication styles and facilitate successful outcomes, all parties need to recognize the importance of intercultural communication skills.

Teachers who diversify into this area of training can play a critical role in helping learners increase productivity in cross-border ventures, build stronger trusting relationships with business partners and deliver higher customer satisfaction, as well as improving the organization’s competitive standing.

This special interest group (SIG) will provide interested teachers with a platform to develop intercultural awareness and sensitivity. If desired, that platform will also allow them to undertake further training to better support their learners in situations of potential conflict – from meetings and presentations to sales negotiations and international team building. We would love to hear from our members about what content we could have here and about training needs.

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List of popular book titles from the giants in the field of intercultural communication (far from exhaustive):

Culture's Consequences: International Differences in Work-Related Values – Geert Hofstede (1984) 

Cultures and Organizations: Software of the Mind – Geert Hofstede and Gert Jan Hofstede (1992)

Riding the Waves of Culture: Understanding Diversity in Global Business – Fons Trompenaars and Charles Hampden-Turner, 1994 

21 Leaders for the 21st Century: How Innovative Managers Manage in the Digital Age – Fons Trompenaars and Charles Hampden-Turner, 2001

Managing People Across Cultures – Fons Trompenaars and Charles Hampden-Turner, 2004

Marketing Across Cultures – Fons Trompenaars and Peter Woolliams, 2004

Managing Change Across Corporate Cultures – Fons Trompenaars, 2004

Riding the Waves of Innovation: Harness the Power of Global Culture to Drive Creativity and Growth – Fons Trompenaars and Charles Hampden-Turner, 2010

The SAGE Handbook of Intercultural Competence – edited by Darla K. Deardorff, 2010

The Culture Map: Breaking Through the Invisible Boundaries of Global Business – Erin Meyer, 2014

Image credit/copyright: L. Belomlinsky

​Useful links to resources and case studies:

TMA World

Country Navigator

Communicaid

Farnham Castle Intercultural Training

Kwintessential, UK

York Associates, UK - train-the-trainer certifications

Society for Intercultural Education,Training and Research (SIETAR Europa)

Society of Intercultural Education, Training and Research (SIETAR Switzerland)

The Intercultural Training Channel (videos)

Cultural Detective

Argonaut (for Train-the-Trainer)

Milton Bennett's Intercultural Development Research (IDR) Institute

David Livermore's Cultural Intelligence Center (CIC)

Executive Planet

Hofstede Country Database

Trompenaars Hampden-Turner Consulting